Reference

Privacy Policy

We collect, store and process your account data to operate mcww. This policy explains what we gather when you register, deposit via bKash, Nagad or Rocket, place bets, and contact support—plus how you can review, update or delete your information.

Account dataPayment recordsDevice informationUsage logsYour rights
mcww Privacy Policy
DATA HANDLING

How We Protect Your Information

Your account sits behind SSL encryption from the moment you log in. Payment identifiers from bKash, Nagad and Rocket are stored in tokenised form so full card or wallet details never appear in our database logs. We separate personally identifiable records from game-session data, and access is restricted to staff who need it for verification, dispute resolution or regulatory reporting. You control your profile: log in, visit account settings, and update your phone number, email or marketing preferences any time. Request a data export or account closure through support.

Encryption

Every page on mcww runs over HTTPS. Login credentials, deposit requests and withdrawal instructions travel encrypted, and session cookies expire after a period of inactivity to prevent hijacking on shared devices.

Cookie Control

Essential cookies keep you logged in and remember language preference. Analytics cookies measure page load and lobby navigation. You can block analytics cookies in browser settings; the platform will still work, but we lose insight into performance.

Retention Period

We hold transaction records and bet history for the period required by financial regulation in the jurisdictions we serve. After that window closes, identifying details are purged and the data becomes anonymous aggregate statistics.

Your Rights

Ask to see the data we hold, request corrections if details are outdated, or delete your account and associated records. Contact support with your registered phone number; we verify your identity, then process the request within a few business days.

CONTACT PATHS

Privacy Questions

Need to request your data, correct account details, or ask how we handle payment records? Our support lines are built for quick responses. Live chat connects you to an agent who can check your profile or escalate data requests to our compliance team. Email works for detailed inquiries where you want a written reply you can save. Telegram offers a mobile-friendly thread if you prefer messaging apps over the browser widget.

Live Chat Open the widget in the bottom corner of any page, state that your question involves privacy or data access, and an agent will route it to the right team or handle it directly if the answer is straightforward.
Email Write to support with the subject line "Privacy Request" and include your registered phone number so we can match your account. Expect a reply within one business day for most data inquiries.
Telegram Message our official Telegram handle—link is in the site footer—and ask about data retention, cookie settings, or how to download your records. The same support team monitors the channel.

Privacy FAQ

We ask for your name, phone number, email and date of birth. These fields verify your identity, let us send account alerts, and confirm you meet age requirements in your location before you deposit or place bets.

No. You complete every mobile-wallet transaction inside your own bKash, Nagad or Rocket app using your PIN. We only record the transaction reference number that proves the deposit cleared, never your wallet credentials or PIN.

Yes. Contact support, confirm your registered phone number, and request a data export. We will send a file listing your profile details, deposit and withdrawal history, bet records, and any support tickets you opened.

We retain payment and bet logs for the period required by financial regulation in the jurisdictions where we operate. Once that retention period ends, identifying details are removed and the data becomes anonymous for internal analytics only.

Account closure stops new activity, but we keep transaction history for the regulatory retention period. After that window your records are anonymised. If you want faster deletion, specify that in your closure request and we will assess it case by case.

We do not sell your data. Payment processors see transaction identifiers to reconcile deposits. Game providers receive a session token but not your name or contact details. We disclose records only when required by law or court order in the relevant jurisdiction.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.